AI Call Summaries & Scoring
AI call review that writes the notes and scores the call
Reps see what to say when a prospect pushes back, and hang up to a wrap-up that is already filled in. Managers see what prospects keep asking and why deals are lost, and open the calls the AI flags instead of listening to everything.
Why it matters
What ai call summaries & scoring does for your team
- 01
Notes nobody has to write
A summary, key points, objections and next steps after every answered call. When a rep leaves the notes empty, the AI's notes are saved for them.
- 02
Every call scored the same way
Write a scorecard with what good looks like for each item. Each call gets a 0–10 per item, a call score out of 100, coaching tips and the script points it missed.
- 03
Your questions, answered
Ask every call things like "What is their monthly budget?". Answers are kept on the contact and can be written to a GoHighLevel custom field.
- 04
Help while the call is on
When a prospect raises an objection or asks a question, the rep sees a suggested answer from your script and your own knowledge text, plus the script points still to cover. Before dialing, a two-line brief sums up the lead's history.
- 05
Trends across every call
See the objections, competitors, questions and lost-deal reasons that come up most, what is rising against last period, and ask questions across hundreds of calls with the answers linked to the calls.
How it works
- 1
Connect a provider
Add your OpenRouter, Anthropic or OpenAI key and put them in a fallback order.
- 2
Set the rules
Analyze every answered call or only on request, and skip short calls.
- 3
Write your scorecard
Rubric items and the questions you want answered on every call.
- 4
Review
Open a call to see the waveform, transcript and the AI's take side by side.
Spec sheet
- Waveform player colored by speaker, with a transcript that follows playback
- Click any line or timestamp to play from there
- Ask your own question about any call
- Sentiment, coaching tips and a suggested wrap-up
- Wrap-up notes and answers filled in when the call ends, and a drafted follow-up text
- Voicemails transcribed and summarized, with urgency and what the caller wants
- AI script writer that drafts scripts and improves them from their calls
- Calls worth a manager's time flagged for review
- Provider fallback when one is down or rate-limited
- Recording transcription with OpenAI Whisper or OpenRouter
- Manual QA scorecard forms with reviewer calibration, and Fill with AI
FAQ
AI Call Summaries & Scoring questions
Which AI providers can I use?
OpenRouter, Anthropic and OpenAI, with your own keys and the model you choose. Put several in order and the next one takes over if the first fails. Your provider bills you directly; DialerDay adds no markup.
Is anything sent to an AI provider if I don't turn it on?
No. Nothing is sent while AI is off, and calls that reach a voicemail greeting or a phone tree are always skipped. Each feature (live suggestions, briefs, voicemail summaries, wrap-up fill) has its own switch.
Can managers still score calls by hand?
Yes. Quality (QA) has scorecard forms, a list of calls waiting for review, scores by agent and by question, and a calibration view that shows which reviewers score harder or softer. Fill with AI answers the open questions from the transcript for the reviewer to check.
Does the AI ever send texts or save outcomes by itself?
No. It suggests the outcome, writes the notes and drafts the follow-up text; the rep checks and saves or sends. Scripts it writes are drafts until a manager saves them.
Try ai call summaries & scoring today
Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.