Lead Priority & Call Cadence
Call the right lead next, as often as it deserves
Fresh leads first, callbacks on time, and no lead forgotten or hammered. Queue priority ranks every lead, and call-frequency rules make sure each one gets the attention you planned.
Why it matters
What lead priority & call cadence does for your team
- 01
Priority rules that fade
Boost new leads pushed in live, never-dialed numbers, recent texters, tags, lead statuses or field values. Boosts for new leads fade over time so stale leads don't stay on top.
- 02
Minimum always hit, maximum never passed
Set the minimum and maximum calls per lead per day, week and month. Leads behind their minimum are dialed first; leads at their maximum rest until the next period.
- 03
Callbacks in the lead's own time
Book callbacks in the lead's time zone. The lead comes back to the rep who booked it, in whatever campaign that rep is dialing.
How it works
- 1
Pick a cadence
A simple retry rule, or steps by lead age that work new leads hardest.
- 2
Set priority rules
Start from the recommended rules, then add your own.
- 3
Preview
Rank a real campaign's leads with your unsaved changes. Nothing is dialed.
Spec sheet
- Step cadences by lead age, each with its own dials, cooldown and mode
- Speed-to-lead preset
- Weighted score: fresh leads, best hours, reattempt spacing, priority, age
- Retry delay by outcome and list recycling
- Auto-dial or notify-only callbacks with grace minutes
- Every dial counted, in the lead's own time zone
FAQ
Lead Priority & Call Cadence questions
Who gets called first?
Inbound callers waiting in the queue, then due callbacks, then leads that jumped the queue, then leads still owed their minimum calls, then everyone else by queue score.
Which time zone is a lead's?
The contact's own zone from GoHighLevel or your CSV, else their area code, else their GoHighLevel account, else your company default.
Combo moves
Works great with
Try lead priority & call cadence today
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