Team Activity & Audit Log
Know what your team is doing, minute by minute
Remote sales floors run on trust and numbers. Team activity shows who is working right now, how each day was spent and every change anyone made, without screen recording.
Why it matters
What team activity & audit log does for your team
- 01
Idle tracking that's fair
Idle means no input in DialerDay for the minutes you choose. Talking on a call or waiting in a power-dial session never counts, and several open tabs count as one.
- 02
A score you can explain
A 0–100 score from utilization, dials per hour, shift adherence and idle time. Parts that don't apply to a person are left out.
- 03
An audit log for everything
Who changed what, when, from which device, and whether it came from the app, the extension or an API key, with every field before and after.
How it works
- 1
Set your rules
Idle minutes, auto-away, targets and the alerts you want.
- 2
Add shifts
Weekly shifts in each person's own time zone, plus time off.
- 3
Watch and coach
Live view, daily productivity, timelines and alerts as they happen.
Spec sheet
- Utilization, occupancy, idle and dead time per person and day
- Minute-by-minute timeline of statuses, calls, texts and changes
- Late, left early, absent and adherence from shifts
- Alerts for idle, long breaks, missed shifts and new-device sign-ins
- Daily and weekly email digests
- Sign-in history with remote sign-out
- Contact views, recording plays and exports logged
- CSV export of totals and daily rows
FAQ
Team Activity & Audit Log questions
Does it record agents' screens?
No. It only uses activity inside DialerDay: clicks, key presses and whether a DialerDay tab is on screen. Nothing outside the app is tracked.
Is sensitive data kept in the audit log?
No. Passwords, API keys and card data are never stored, and team chat messages are never logged.
Can agents see their own numbers?
Yes, if you turn it on. Agents then see their own timeline, numbers and sign-ins under My activity, and nobody else's.
Combo moves
Works great with
Gamification & Remote Team Spirit
XP, badges, streaks, contests, kudos and power hours that keep remote reps motivated and connected.Wallboard, Leaderboard & Break Codes
A live screen for the floor, a rep leaderboard with TV mode, and break codes with limits.Call Analytics & Speed to Lead
Reports where every number opens the calls and leads behind it.
Try team activity & audit log today
Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.