Short answer
Open Analytics → Call frequency. It shows waiting leads that were never called, had no call this week or month, are behind their minimum, met it, or are resting at a maximum, per campaign. Click any number for the list of leads. Each contact also has a frequency panel with their day, week and month counts against the targets.
Setting call targets is half the job. The other half is checking that they're met. DialerDay gives you three views, from the whole company down to one lead.
Analytics → Call frequency
The summary tiles cover every lead waiting in an active, paused or draft campaign:
| Tile | Means |
|---|---|
| Never called | Waiting leads that haven't had a single call |
| No call this week | No call since Monday, in the lead's own time zone |
| Behind minimum | At least one whole call behind the pace their minimum needs |
| Minimum met | Had at least their weekly or monthly minimum |
Below that, a table by campaign adds *No call this month*, *At maximum*, and calls per lead this week and this month. A chart shows waiting leads grouped by how many calls they've had this month.
Every number is clickable and opens the list of those leads, so you can see exactly who's behind and why.
On the Contacts page
- A Calls column shows each contact's call count.
- A Never called filter lists everyone who hasn't been dialed.
On a contact
The call frequency panel shows:
- today, this week and this month against each campaign's minimum and maximum,
- when they were last called,
- a chart of calls per week, and how many reached a person.
Reading the signals
| What you see | Likely cause |
|---|---|
| *Behind minimum* grows every week | Not enough dialing capacity. See how many agents you need. |
| Behind only in one time zone | Your team doesn't work enough of that zone's calling window. |
| Many *never called* leads in a campaign with capacity | Routing: a state, language or owner nobody can take. See leads nobody can call. |
| High *at maximum*, low *behind* | Caps may be too tight. |